Refund and Returns

If you wish to return a product, you have the right under the Distance Selling Act to return it within the cooling-off period of 14 days after receiving the product. A product may be returned within this period provided it is in 100% new condition.

To return an item, please contact us by email: info@12springssports.com by phone: +31 (0) 6- 14339925.

If the product is not to your liking, the return shipment is always at the expense and risk of the sender. You must pack the package properly and return it to us with sufficient postage. It is not possible to return the order to the driver of the parcel service.

If 12SPRINGS SPORTS has sent you an incorrect or defective product, you will of course not be responsible for the return costs.

When you return a product, you will receive a new product within a few days or the purchase amount will be refunded as soon as possible, but no later than 14 days after the return.